Man With Van Harlington Terms and Conditions

These terms and conditions set out the basis on which Man With Van Harlington provides removal, transport, loading, unloading, and related van-based services to domestic and commercial customers. By making a booking, confirming a quotation, or allowing our team to begin work, you agree to these terms. They are intended to create a clear understanding of the service, the responsibilities of both parties, and the limits of liability that apply to a professional man with van service. If you do not agree with any part of these terms, you should not proceed with the booking.

These terms apply to all services supplied under the name Man With Van Harlington, whether arranged by phone, email, online request, or any other written or verbal method. They should be read together with any written quotation, job summary, or booking confirmation issued to you. If there is any conflict between a quotation and these terms, the specific written quotation will take priority for the relevant job details only. Nothing in these terms affects your statutory rights as a consumer where applicable.

For clarity, references to “we”, “us”, and “our” mean the service provider operating as Man With Van Harlington, and references to “you” or “the customer” mean the person, business, or organisation arranging the service. The terms cover standard transport work, furniture moves, single-item collections, small office relocations, and similar assignments using a van and manually handled loading support. They do not create any obligation to provide services outside the agreed scope, vehicle size, access conditions, or safety limits set out in the booking.

Booking Process

All bookings are subject to availability and are only confirmed once we have accepted the job details and provided a booking confirmation or written acceptance. A quotation may be based on the information supplied by you, including item list, floor access, parking situation, distance, and any special handling requirements. If the information changes after the quote is issued, we reserve the right to revise the price, the vehicle allocation, the crew size, or the service time.

To create an accurate booking for a van and man service, you must provide complete and truthful details. This includes, where relevant, the number and type of items, any fragile or heavy goods, dismantling or reassembly needs, waiting time, loading restrictions, and whether there are stairs, lifts, restricted access, or long carrying distances. If you fail to disclose material facts and the actual job becomes more difficult than described, additional charges may apply or, in serious cases, the job may be declined.

We may refuse or cancel a booking if the service would be unsafe, unlawful, impractical, or outside the normal scope of a man with van service. This includes, without limitation, situations involving prohibited goods, dangerous access, excessive load weight, inadequate parking, or poor weather conditions that make the transport unsafe. Where possible, we will notify you as early as reasonably practicable and may suggest an alternative arrangement, a revised schedule, or a different vehicle if available.

Services, Customer Obligations, and Service Scope

You are responsible for ensuring that all goods are ready for collection at the agreed time and that any access points are available for the duration of the job. Items should be properly packed and secured unless packaging is expressly included in the service. We do not guarantee the safe transport of loose, unstable, or inadequately protected items where the risk arises from customer preparation. If you ask us to move items that are especially fragile, valuable, or awkward, you must tell us before the job starts so that appropriate precautions can be considered.

The customer must ensure that any property, building, stairwell, driveway, or loading area is suitable for the intended work. You are also responsible for obtaining any permissions, permits, or building approvals required for parking, loading, or access. If a third party such as a landlord, concierge, management company, or business site operator imposes restrictions, you must inform us in advance. Any delay caused by access problems, waiting for keys, or the absence of required permission may be charged as waiting time or may require rescheduling.

Our team may refuse to move any item that is illegal, unsafe, contaminated, or likely to cause damage to people, property, or the vehicle. We may also decline to handle items that require specialist lifting equipment, additional manpower, or regulated transportation unless such arrangements have been agreed in advance. The customer must not ask our team to exceed safe working limits, carry out hazardous dismantling, or transport goods in a manner inconsistent with road safety or health and safety requirements.

Payments and Charges

Unless otherwise agreed in writing, payment is due on completion of the service or at the point specified in the booking confirmation. We may require a deposit, partial advance payment, or full prepayment for certain jobs, particularly for larger bookings, urgent same-day work, or services involving long-distance travel. Accepted payment methods may vary, but any method agreed during booking must be honoured by the customer. We do not begin work until the payment terms for that booking are accepted.

All quotations are based on the details supplied and may be fixed-price or time-based. A fixed-price quotation covers only the service described and assumes that the job is completed under the conditions stated. If the actual work differs from the agreed scope, additional fees may be applied for extra labour, additional stops, waiting time, congestion, parking costs, tolls, storage, or changes requested by you during the job. Time-based charges are calculated from the agreed start time and may include travel, loading, unloading, delays, and waiting.

Where a payment is overdue, we may charge statutory interest and reasonable recovery costs to the extent permitted by law. We also reserve the right to suspend future services until outstanding sums are settled. If a payment is made by bank transfer or other non-immediate method, the booking is not considered paid until cleared funds are received. Any dispute about charges must be raised promptly and in good faith, with enough detail for us to review the matter. Undisputed amounts must still be paid on time.

Cancellations, Amendments, and Delays

You may request to cancel or amend a booking, but any cancellation is only effective once we confirm receipt of the request. If you cancel with insufficient notice, a cancellation fee may apply to cover time reserved, administration, dispatch, and any costs already incurred. The amount charged will depend on the notice given, the nature of the job, and whether the vehicle or crew had already been allocated. For urgent bookings, cancellation charges may be higher due to limited resale of the time slot.

We may cancel or postpone a service where performance becomes impossible or unsafe due to events beyond our reasonable control, including traffic incidents, severe weather, vehicle breakdown, road closures, acts of third parties, illness, or legal restrictions. In such cases, we will try to rearrange the service within a reasonable time. We are not liable for losses resulting from delays or cancellations caused by such events, provided we act reasonably and use reasonable efforts to minimise disruption. If a deposit has been paid for a service we cannot reasonably deliver, we will handle any refund in line with the circumstances and any amounts already incurred.

The customer should be available during the booked time window to confirm access, instructions, and any changes. If you are not present when required, or if the goods are not ready, we may charge waiting time, make a return trip charge, or treat the job as cancelled by you if the delay makes completion unreasonable. Repeated changes to the scope or timing of the work may require a new quotation. We aim to provide a reliable man with van experience, but punctuality can be affected by traffic and operational conditions.

Liability and Damage

We will take reasonable care when handling your goods and property, but our liability is limited as set out in these terms and by law. We are not responsible for pre-existing damage, hidden defects, inadequate packaging, unstable furniture, defective fixtures, or items that were already weakened before handling. If you believe damage has occurred during the service, you must notify us as soon as reasonably possible and provide supporting details, including photographs and a description of the item and the circumstances.

Our responsibility for loss or damage caused by our negligence is limited to the reasonable repair or replacement value of the affected item, subject to any exclusions in law and any insurance arrangements that may apply. We do not accept liability for indirect or consequential losses such as loss of earnings, missed appointments, business interruption, emotional distress, or loss of opportunity, except where such exclusion is not permitted by law. Nothing in these terms excludes liability for death or personal injury caused by negligence, fraud, or any liability that cannot lawfully be excluded.

Where an item is especially valuable, delicate, or irreplaceable, you should arrange suitable insurance in advance and tell us about the item before the job starts. We may refuse to move items of exceptional value unless specific protective measures and insurance have been agreed. It is your responsibility to retain copies of important documents, files, media, or records before handing them over for transport. While we make every reasonable effort to protect goods in transit, the customer remains responsible for insuring against risks beyond our standard liability.

Waste Regulations and Environmental Compliance

Any waste collection, disposal, clear-out, or removal of unwanted items arranged as part of a man with van Harlington service must comply with applicable UK waste laws and regulations. The customer must not ask us to remove controlled waste, hazardous waste, asbestos, chemicals, clinical waste, gas cylinders, or any material requiring specialist licensing or handling unless we have expressly agreed in writing and are legally permitted to do so. Where waste removal is included, you confirm that the items are accurately described and lawful to transport and dispose of.

We may request confirmation of the nature and origin of waste items, and we may refuse collections if we suspect the load contains prohibited or misdescribed materials. The customer is responsible for ensuring that waste is sorted and presented honestly. If you misstate the contents of a load and this causes a legal, regulatory, or safety issue, you may be liable for all resulting costs, penalties, cleanup expenses, and third-party claims. We do not knowingly participate in fly-tipping, improper disposal, or any conduct that would breach environmental or transport regulations.

Where our service includes disposal, we may use licensed facilities, approved transfer stations, or other lawful routes appropriate to the material involved. Any duty of care documentation, transfer record, or disposal record required by law must be completed truthfully and retained as appropriate. You agree that any waste remains your responsibility until lawfully transferred to an authorised facility or otherwise handled in accordance with the agreed service and the applicable regulations. If an item turns out to be restricted waste, we may return it, refuse it, or charge extra for lawful handling where permitted.

Property, Access, and Conduct

We expect all customers, occupants, and representatives to treat our staff with respect and to provide a safe working environment. We may suspend the service if there is abusive behaviour, a threat to safety, or unacceptable site conditions. Our team may leave the premises if they believe there is a serious risk to health, safety, or security. Any damage caused by aggressive instructions, unsafe conduct, or obstruction by the customer may be recoverable from you.

You are responsible for protecting floors, walls, doorframes, and shared areas where sensitive surfaces may be at risk. If you request that we work in areas with unusual restrictions or known hazards, you must tell us in advance. We are not responsible for damage caused by items that were too large to pass safely through access points when you had not disclosed the restriction. If we assist with disassembly or reassembly, this is done on a reasonable-efforts basis and not as a guarantee that every item can be restored to original manufacturer condition.

If keys, codes, or entry arrangements are provided to us, you confirm that you have authority to do so and that access instructions are accurate. Any loss arising from incorrect codes, blocked access, missing keys, or misleading information supplied by you is your responsibility. We may rely on your instructions in good faith and are not liable for losses caused by following those instructions unless we act negligently. If we need to return goods because access is impossible, additional transport or storage charges may apply.

General Terms and Governing Law

If any part of these terms is found to be unlawful, unenforceable, or invalid, the remaining provisions will continue in full force. No waiver by us of any breach shall be treated as a waiver of any later breach. A delay or failure to enforce any right does not mean that right has been abandoned. These terms may be updated from time to time, but the version in force at the time of your booking will apply to that service unless a change is required by law.

Nothing in these terms is intended to create rights for third parties under the Contracts (Rights of Third Parties) Act 1999 unless expressly stated otherwise. You may not assign or transfer your rights or obligations under the booking without our written consent. We may assign our rights where reasonably necessary for business or administrative reasons, provided this does not materially reduce your legal protections. Any notices or communications relating to the service should be treated as valid if given by a reasonable written method agreed between the parties.

These terms and any dispute or claim arising from them, whether contractual or non-contractual, are governed by the laws of England and Wales. The courts of England and Wales shall have exclusive jurisdiction, except where consumer law requires otherwise. By confirming a booking with Man With Van Harlington, you acknowledge that you have read, understood, and agreed to these terms and conditions for the supply of a professional man with a van service.