Man with Van Harlington Service Terms and Conditions

d. Any special handling requirements; and

e. Preferred dates and times for the service.

3.3 Any quotation given is based on the information you provide at the time of enquiry. If the information is incomplete or inaccurate, or if your requirements change, we may vary the charges or, where necessary, decline or postpone the service.

3.4 Quotations are normally valid for a limited period as stated at the time of issue and are subject to availability.

4. Prices and Payment Terms

4.1 Charges for our services are based on factors including, but not limited to, the size of vehicle, number of staff, duration of the job, distance travelled, access conditions, and any additional services requested.

4.2 Unless otherwise agreed in writing, charges may be calculated on an hourly rate with a minimum booking period, or as a fixed price for the job. Waiting time, parking costs, tolls, congestion charges and similar expenses may be added to the final invoice where applicable.

4.3 We reserve the right to request a deposit to secure a booking. The amount and due date of any deposit will be confirmed at the time of booking.

4.4 Unless otherwise agreed, payment of any outstanding balance is due immediately on completion of the service. We may refuse to unload goods or complete delivery until full payment has been received.

4.5 Payment methods accepted will be confirmed at the time of booking. You are responsible for ensuring that you have the means to pay on the day of service.

4.6 If payment is not made when due, we reserve the right to charge interest on overdue amounts, recover any reasonable costs of debt collection, and to retain goods until payment is received in full.

5. Changes to Bookings

5.1 If you wish to amend a booking, you must contact us as soon as possible. We will use reasonable efforts to accommodate changes, but this cannot be guaranteed and may be subject to availability and additional charges.

5.2 Changes that may affect the agreed price include, but are not limited to, alterations to the date or time of the service, additional pick-up or drop-off addresses, increased volumes of goods, difficult access, or requests for extra staff or services.

6. Cancellations and Refunds

6.1 If you need to cancel a booking, you must notify us as early as possible.

6.2 We reserve the right to apply the following cancellation charges unless otherwise agreed in writing:

a. Cancellation with more than 72 hours' notice before the scheduled start time: any deposit paid may be refundable or transferable at our discretion;

b. Cancellation between 24 and 72 hours before the scheduled start time: we may retain all or part of any deposit and may charge up to 50 percent of the estimated job value;

c. Cancellation with less than 24 hours' notice or on arrival at the collection address: we may charge up to 100 percent of the estimated job value.

6.3 If we need to cancel or postpone a booking due to circumstances beyond our reasonable control, such as severe weather, vehicle breakdown, staff illness, road closures or other events of force majeure, we will reschedule the service as soon as reasonably possible. Our liability in such cases will be limited to a refund of any deposit or prepayment for services not yet carried out.

7. Client Responsibilities

7.1 You are responsible for:

a. Ensuring that all items to be moved are properly packed, secured and labelled, unless you have requested and we have agreed to provide packing services;

b. Ensuring that fragile, valuable or special items are adequately protected and brought to our attention;

c. Providing safe and reasonable access to the property, including arranging any necessary parking permissions or permits, and informing us of any access issues in advance;

d. Being present or represented at the collection and delivery addresses to direct our staff and check that all items are loaded and unloaded as required;

e. Checking the vehicle at the end of the job to ensure that no items have been left behind.

7.2 We are not responsible for items that you fail to collect from our vehicle at the end of the service, or for any loss or damage arising from your failure to comply with these responsibilities.

8. Items Excluded from Transport

8.1 Unless otherwise agreed in writing, we do not transport:

a. Cash, jewellery, watches, precious metals, stones or other high-value items;

b. Important documents, such as passports, financial records or legal papers;

c. Animals or live plants;

d. Explosives, flammable or hazardous substances, including gas cylinders, fuel, paints, chemicals, aerosols and similar materials;

e. Illegal, stolen or prohibited goods.

8.2 If any such items are transported without our prior knowledge and written consent, we will have no liability for loss, damage or consequences arising from them, and you agree to indemnify us against any claims, damages, penalties or expenses we incur as a result.

9. Liability and Limits of Responsibility

9.1 We will exercise reasonable skill and care in providing our services. However, our liability is subject to the following limits and exclusions.

9.2 We will not be liable for:

a. Normal wear and tear, minor scratches, or deterioration caused by moving goods;

b. Damage to items that are not adequately packed or which are unsuitable for transport;

c. Damage to flat-packed or self-assembled furniture that has not been properly dismantled before moving;

d. Damage to the internal workings of electrical or mechanical items, unless there is clear evidence of external damage caused by our negligence;

e. Loss or damage resulting from your failure to protect or insure high-value items;

f. Loss or damage arising from circumstances beyond our reasonable control.

9.3 Our total liability for loss of or damage to goods, whether arising in contract, tort or otherwise, shall not exceed a reasonable replacement or repair cost for the items affected, subject to any overall cap agreed in writing before the job.

9.4 We will not be liable for any indirect, consequential or economic loss, including loss of profit, loss of business, loss of opportunity or loss of use.

9.5 Nothing in these Terms and Conditions limits or excludes our liability for death or personal injury caused by our negligence, fraud, or any other liability that cannot lawfully be excluded or limited.

10. Property Damage and Access

10.1 You must ensure that the property at both collection and delivery addresses is suitably protected where necessary. If you have concerns about tight staircases, narrow doorways or difficult access, you must notify us in advance.

10.2 We are not liable for damage to walls, ceilings, floors or fixtures where such damage arises from moving large or heavy items through confined spaces, unless we have acted negligently and without reasonable care.

10.3 If you request that we move items in a way that we advise carries a risk of damage, we may ask you to confirm that instruction. In such cases, we will not be responsible for damage that arises from following your specific instructions against our advice.

11. Waiting Time, Delays and Force Majeure

11.1 You must ensure that we can commence work at the agreed time. If we are unable to start or continue the job due to delays outside our control, including keys not being available, lack of access, or delays with third parties, we may charge waiting time at our standard rates.

11.2 We will not be liable for delays caused by traffic conditions, roadworks, breakdowns, weather conditions, or other events beyond our reasonable control. Any time estimates are given in good faith but are not guaranteed.

11.3 In the event of force majeure, including but not limited to natural disasters, civil unrest, or public emergencies, we may suspend or cancel services without liability, other than to refund any amounts paid for services not provided.

12. Waste Regulations and Disposal of Unwanted Items

12.1 We operate in accordance with applicable waste and environmental regulations. We are not a general waste carrier and will only remove and dispose of items by prior agreement and where legally permitted.

12.2 We will not collect or transport hazardous waste, including chemicals, paint, asbestos, clinical waste or any material that requires specialist handling or licences.

12.3 Where we agree to remove unwanted items or rubbish, additional charges will apply. You are responsible for informing us of the nature of any items to be disposed of so that we can determine whether removal is lawful and safe.

12.4 We reserve the right to refuse to remove or dispose of any items that we reasonably believe contravene waste regulations or present health, safety or environmental risks.

12.5 You agree to indemnify us against any fines, penalties, costs or claims arising from incorrect or misleading information supplied by you about items to be removed or disposed of.

13. Insurance and Client Cover

13.1 You are strongly advised to arrange your own insurance cover for your goods during the move, particularly for valuable, fragile or irreplaceable items.

13.2 Our services may be carried out under limited liability, and unless specifically agreed in writing, we do not provide full replacement cost insurance for individual items or consignments.

14. Complaints and Claims

14.1 If you have any concerns about our services, you should raise them with the team on the day so that we have the opportunity to address them immediately where possible.

14.2 Any claim for loss or damage must be notified to us in writing within a reasonable period after completion of the service, providing full details of the items affected, the nature of the loss or damage, and supporting evidence such as photographs.

14.3 Failure to notify us within a reasonable period may affect our ability to investigate and potentially reduce or extinguish any liability we may have.

15. Privacy and Data Protection

15.1 We collect and use your personal data only for the purposes of managing bookings, providing services, handling payments and responding to queries and complaints.

15.2 We will take reasonable steps to keep your data secure and will not sell or share your personal information with third parties except where necessary to fulfil our services, comply with legal obligations, or with your consent.

16. Governing Law and Jurisdiction

16.1 These Terms and Conditions and any dispute or claim arising out of or in connection with them, or with the provision of our services, shall be governed by and construed in accordance with the laws of England and Wales.

16.2 The courts of England and Wales shall have exclusive jurisdiction to settle any dispute or claim arising out of or in connection with these Terms and Conditions or the services provided.

17. Changes to These Terms

17.1 We may update or amend these Terms and Conditions from time to time. Any changes will take effect when published or notified to you and will apply to bookings made after that date.

17.2 For confirmed bookings, the version of the Terms and Conditions in force at the time of booking will normally apply, unless a change is required by law.

18. Severability

18.1 If any provision of these Terms and Conditions is found to be invalid, unlawful or unenforceable, that provision shall be deemed deleted and the remaining provisions shall continue in full force and effect.

19. Entire Agreement

19.1 These Terms and Conditions, together with any written quotation or booking confirmation issued by us, constitute the entire agreement between you and us in relation to the provision of our services and supersede any prior understandings, statements or agreements, whether oral or written.

By proceeding with a booking or using our services, you confirm that you have read, understood and agree to be bound by these Terms and Conditions.